Frequently Asked Questions

Division of Aging Services

Q: How can a senior receive Meals on Wheels?

A: Depending on where you live, you can call your local town or city senior services office or inquire with the Hudson County Division of Aging Services: Andrea Drenzek, 201-369-4313 ext 4140

Q: How can a senior obtain home health aide services?

A: Seniors, or their caregivers, should call the Hudson County Division of Aging Services and request a social service assessment: Adriana Baez, 201-369-4313 ext 4248

Q: What services are provided by the Hudson County Division of Aging Services and are services free?

A: A wide variety of services are provided through a network of providers across Hudson County.  Services are geared towards enabling seniors to age safely in their homes.  Individuals can request a hard copy or electronic copy of our Directory by calling 201.369.4313.  All services provided by the Hudson County Division of Aging Services are completely free.

Q: What is Managed Long-Term Services and Supports (MLTSS)?

A: Managed Long Term Services and Supports (MLTSS) refers to the delivery of long-term services and supports through New Jersey Medicaid’s Family Care managed care program.  MLTSS is designed to expand home and community-based services, promote community inclusion and ensure quality and efficiency. All inquiries related to MLTSS can be directed to the Division of Aging Services at 201.369.4313.

Q: How can seniors in need of home health aide services apply for Jersey Assistance for Community Caregiving (JACC), Medicaid, or Managed Long-Term Services and Supports (MLTSS)?

A: Seniors, or their caregivers, should call the Hudson County Division of Aging Services and request an assessment for any of the above-mentioned services at 201.369.4313.  The assessment will determine the best option and route to pursue based on needs and personal circumstances. Seniors, or their caregivers, should call the Division of Aging Services at 201.369.4313 to inquire further.

Q: How can a senior obtain Caregiver Support?

A: For the Personal Preference Program, or other paid caregiver programs, contact the Managed Care Insurer and request this service if the senior is on Medicaid/MLTSS. For other caregiver services, call Adriana Baez at the Hudson County Division of Aging Services at 201.369.4313, extension 4248 to request assistance with your personal circumstance for your loved one.

Q: How can a senior apply for senior housing?

A: All housing matters are managed by each town or city.  Seniors should contact their town or city housing office or contact the Hudson County Division of Aging Services at 201.369.4313 for additional assistance. 

Chest Clinic

Q: How can I get an appointment with a doctor?

A: We are a public health clinic that treats only patients affected by Tuberculosis. Hudson County Chest Clinic is a referral-based facility; each patient must have a referral from their physician or hospital.

Q: Do you accept insurance?

A: No, we do not accept insurance.  Insurance is not required. Cash is accepted onsite.  Receipts are provided to clients. If not required, is insurance accepted?  No, we do not accept insurance. 

Q: How much do you charge for a doctor’s visit?

A: The cost for a doctor’s visit is $3.00. This fee applies to patients referred due to suspected Latent Tuberculosis Infection (LTBI), immigrants, student referrals from local schools, or employment Tuberculosis screening requests.

Q: I need a Purified Protein Derivative (PPD), Mantoux test, Tuberculin Skin Test (TST).  What should I bring to my appointment?

A: To obtain any of the referenced tests, a referral from a school, employer, or physician is required.

Q: How much do you charge for an X-ray?

The cost of an x-ray is $30.00 for a two-view x-ray for a patient with Latent Tuberculosis Infection and for immigration referrals from the New Jersey State Department of Health.

Q: Is the medicine free?

Yes- Medication given to prevent or treat Tuberculosis is provided at no cost to clients.

Q: How much do you charge for a blood test and sputum test?

There is a $10.00 fee to collect sputum for clients being evaluated for immigration screening purposes. There is no fee for blood and sputum test that are required to support the treatment of Tuberculosis.

Division of Children and Youth Services

Q: What should I do if my child is experiencing a mental health emergency and I am worried about their safety and/or the safety of others?

A: If your child is at risk of endangering her/himself or others you should call 911.

Q: Where should I go if my child needs emergency psychiatric services but is not a danger to her/himself or others?

A: You can call the Jersey City Medical Center (JCMC) Mobile Crisis at (201) 915-2210 for emergency psychiatric screening and assistance.  By calling this number you can also make an appointment at HOPE Hub, 1825 JFK Boulevard, Jersey City, for a screening. Families can also walk into HOPE HUB for screenings and assistance.

Q: Who can I call if my child’s behavior or emotional state is overwhelming but not an emergency?

A: Performcare can be reached at 1-877-652-7624 for young people ages 5-21 with emotional, behavioral and substance use challenges as well as intellectual and developmental disabilities.  Services available through Performcare include free in-home mobile response and stabilization services, care management services, intensive in community behavioral assistance, intensive in home and family support services, respite and out-of-home treatment services.

Q: What are some textlines and warmlines my child can use for support?

A: 2nd Floor Hotline – 1-888-222-2228

New Jersey Suicide Prevention Hopeline -1-855-654-6735

The Trevor Project for LGBT youth – 1-866-488-7386 or text START to 678-678

Q: How can I get more involved and help to ensure the County has a robust system of services for children with emotional and behavioral issues and children with intellectual and developmental disabilities?

A: Young people and adults can join monthly Children’s Interagency Coordinating Council meetings by contacting Samantha Moore at smoore@hcnj.us.

The Hudson County Youth Leadership Council is a program of civic engagement for young people in high school focused on mental health.  Contact Janine Verdi at jverdi@hcnj.us for more information.

Juvenile Justice Involved Youth

Q: How can I learn more about the juvenile justice system in New Jersey?

Q: Who funds and oversees juvenile justice programs for young people in Hudson County?

A: The Hudson County Youth Services Commission has oversight of programming for Hudson County young people involved, or at risk of involvement, in the justice system.  For more information contact hcapps@hcnj.us.

Q: Who oversees youth in detention in Hudson County?

A: The Division of Children and Youth Services oversees contracts with Bergen, Essex and Morris Counties for Hudson County youth in detention. For more information contact Samantha Moore at smoore@hcnj.us

Q: How can I get involved in the Hudson County Youth Services Commission? 

A: Contact Hannah Capps, Youth Services Commission Administrator, at hcapps@hcnj.us

State Health Insurance Assistance Program

Q: How do I sign up for Medicare? 

A: You must call Social Security 1-800-772-1213 in order to sign up for Medicare.

Q: Can I pick a prescription drug plan once I sign up with Social Security? 

A: Yes, but you must wait until Social Security issues a Medicare number before you can pick your plan.

Q: I had Medicaid and I just received notification that I am entitled to Medicare; can I keep Medicaid as well? 

A: You need to contact Medicaid, 201-420-3000, to change the type of Medicaid that you have so that it works with Medicare. 

Q: Does Medicare cover dental?

A: Traditional Medicare does not cover dental costs.  There are some Medicare Advantage plans that include some dental services.

Q: Are COVID vaccinations covered?

A: Yes, by Medicare and Medicare Advantage Plans.

Veterans

Q: How do I get a copy of my discharge papers? 

A: You can contact The U.S. National Archives and Records Administration at 1-866-272-6272 or archives.gov

Division of Mental Health Services

Q: How do I volunteer to be on a Board?

A: Anyone interested in volunteering may reach out to Division Chief Robin F. James at rjames@hcnj.us    There are certain requirements regarding residency and volunteer opportunities are unpaid but anyone interested should submit an updated resume and letter of interest for consideration.

Q: How do I know where to get help for mental health or addiction challenges?

A: Navigating the system of care can be difficult and frustrating at times.  If you are unsure where to reach out or what type of help is needed, please reach out to our staff to discuss treatment/support options.  You may reach out to Division Chief Robin F. James at rjames@hcnj.us or call 201-369-5280 ext. 4250 or 4254.

Q: How do I get mental health or addiction services if I have insurance?

A: If you have insurance, it is recommended that you call the 800 number on the back of your card to inquire about covered services.  If a service is not covered, call the Hudson County Division of Mental Health and Addiction Services at 201-369-5280 ext. 4250 as you might qualify for funding if you meet certain grant requirements such as residency and income requirements.

Q: How do I get mental health or addiction services if I do not have insurance?

A: Our office helps connect those without insurance to services so we can still assist.  Please reach out to us. Please reach out to Robin F. James at 201-369-5280 ext. 4250 for further assistance. 

Q: What services are available for someone with mental health or addiction challenges?

A: Services can range from early intervention, inpatient treatment, residential treatment, and outpatient treatment to aftercare supports. It really depends on what challenges are presented and what the individual is able/willing to engage in.

Municipal Alliance

Q: How can I get involved in the Municipal Alliance?

A: If you would like more information about Municipal Alliance or would like to volunteer to serve on a local committee, contact your local Municipal Alliance Coordinator, Derron Palmer, at: Dpalmer@hcnj.us or by calling 201-369-5280 x 4245

Intoxicated Driver Resource Center

Q: What should I do if I have a DUI and need to schedule classes? 

A: Classes can be scheduled by calling the IDRC office directly at 201-209-2810.  Additionally, the following link takes you directly to the IDRC webpage that gives additional information about classes, payment, etc.

Office of Specialized Health Services

Q: How do I know where to get HIV Care Services in Hudson County?

A: Navigating the system of care can be difficult and frustrating at times.  If you are unsure of where to go for HIV care or what type of help you may need, please reach out to our staff to discuss linkage to care options.  You may reach out to the Administrator of Ryan White Services at kpittman@hcnj.us or call 201-369-5280 ext. 4257 or 4230. For more information about available services, please visit http://endhiv.hcnj.us or https://www.hudsontga.org/resources

Q: How Do I Know If I am Eligible to Receive Ryan White Services?

A: To be eligible to receive Hudson County Ryan White HIV/AIDS Program medical care and other HIV support services, you must:

  • Be diagnosed with HIV or AIDS
  • Be a Hudson County resident
  • Be considered low income (income 400% of the Federal Poverty Level)
  • Be uninsured (no health insurance coverage) or underinsured (your health insurance does not pay for the care you need).

Medical Case Management services are available to assess your Ryan White Eligibility and your service needs and link you with Ryan White or other HIV medical care and treatment, psychosocial and other essential support services. The Office of Specialized Health Services (OSHS) can connect you to a Medical Case Manager and other available resources. Contact us at 201-369-5280 ext. 4230 for further information. For more information, please visit https://www.hudsontga.org/resources/medical-case-management

Q: What services are available for Persons Living with HIV (PLWH)?

A: Hudson County has a comprehensive HIV network of care and offers a wide range of services for persons living with HIV (PLWH) including but not limited to Outpatient Medical Services, Mental Health, and Substance Abuse Treatment, Medical Case Management, Home Delivered Meals, Oral Health and Legal Services. Learn more about HIV Care Services in Hudson County by clicking on the link here https://www.hudsontga.org/ or call the Office of Specialized Health Services at 201-369-5280 ext. 4230 for staff assistance.

Ending the HIV Epidemic 

Q: What is the Hudson County End the HIV Epidemic Initiative (EHE)?

A: Ending the HIV Epidemic (EHE) is a federal funded plan for America that focuses on four key pillars: (1) Diagnose people as early as possible, (2) Treat people rapidly and effectively, (3) Prevent new HIV transmissions, and (4) Respond quickly to HIV outbreaks. Hudson County was selected as a Phase I Ending the HIV Epidemic (EHE) jurisdiction as one of 48 high burden counties in the United States where HIV transmission occurs more frequently. The County applied for and received Ending the HIV Epidemic (EHE) funding to address this health issue. The mission of the Hudson County Ending the HIV Epidemic (EHE) Initiative is to reduce HIV transmission and infections by 75% within five (5) years (2025) and 90% within ten (10) years 2030.  The Hudson County EHE Initiative focuses on linking persons living with HIV (PLWH) to essential HIV care services and treatment including support services which will ultimately reduce the number of new HIV infections in Hudson County. Knowing your HIV status and getting treatment if you are HIV positive can prevent new HIV infections and allow you to remain healthy.   If you would like information about where to get a free HIV test or medications to keep you from getting HIV if you are HIV negative, please call the Office of Specialized Health Services (OSHS) at 201-369-5280 ext. 4230 for staff assistance. For more information about Ending the HIV Epidemic, please visit https://endhiv.hcnj.us/ 

Q: What Services are available under the Ending the HIV Epidemic Initiative (EHE)?

A: Hudson County receives federal funding to provide services to any HIV-positive person that is newly diagnosed or is not currently receiving medical treatment and looking to reconnect with HIV care and services. The only requirement for determining eligibility for EHE service provision is that the individual has a documented HIV diagnosis. EHE programs provide essential support services including rapid access to HIV medications, transportation, housing assistance, and more. The Office of Specialized Health Services (OSHS) can connect you to EHE services and other available resources. Contact us at 201-369-5280 ext. 4230 for further information. For more information, please click here.

Q: How can I get involved in Ending the HIV Epidemic (EHE)?

A: Hudson County established an Ending the HIV Epidemic Task Force that includes community stakeholders. We are always looking to engage new partners in our efforts to decrease new HIV cases and assist people living with HIV in the County. If you would like more information about Ending the HIV Epidemic (EHE) or would like to become a member of the Ending the HIV Epidemic Task Force, visit https://endhiv.hcnj.us/pages/join-us or contact the Ending the HIV Epidemic Coordinator, Claire Sweeney at csweeney@hcnj.us or call 201-369-5280 ext. 4230. 

Meadowview Psychiatric Hospital 

Q: Visiting Hours? 

A: Hudson County Meadowview Psychiatric Hospital’s visiting hours are Monday through Friday 4:00 PM to 8:00 PM.  On Saturdays, Sundays, and holidays visiting hours are 2:00 PM to 8:00 PM.  Each patient is permitted to have two visitors during these hours and visitors must be 18-years of age or older.  Please be advised, however, that the Hospital retains the right to limit or restrict visitation entirely if the patient’s Psychiatrist and treatment team feel it would be detrimental to the patient or in the event of a public health emergency such as the COVID-19 pandemic.  As appropriate, when visits are limited or canceled, staff assists patients with telephone communication. 

Q: How to participate in care and treatment planning?

A: Family members and significant others may only participate in a patient’s care and treatment planning if the patient gives written consent for Hospital staff to contact them.  Patients may also limit what types of information can be discussed with each individual. Patients meet with their treatment team throughout the course of their hospitalization at Hudson County Meadowview Psychiatric Hospital with the frequency determined by the length of stay.  If your family member has consented, his/her treatment team will contact you  with the date and time of treatment team meetings.  

Q: How does the Patient Discharge Process work?  

A: Discharge planning starts at admission and focuses on housing, benefits, aftercare planning, and resources.  To help each patient prepare for discharge, staff team members provide education, referrals, and appropriate medication. 

Q: What is the process for having someone admitted to the Hospital?

A: Hudson County Meadowview Psychiatric Hospital’s cannot accept direct admissions or walk-in patients.  The overwhelming majority of MPH patients are transferred from a short-term care facility by order of a judge for admission, while others may voluntarily agree to be transferred for admission as a consensually committed patient. 

Office of Inclusion and Accessibility

Q: Am I eligible for the Meals-on-Wheels program if I am under 60 years old?

A: The Hudson County Office of Inclusion and Accessibility (OIA) provides funding to various municipalities and agencies to provide Meals on Wheels services for individuals with disabilities under the age of 60. Home-delivered meals and congregate sites are funded in order to ensure continued nutrition, increase self-sufficiency and decrease isolation. If interested, the Hudson County OIA staff can make a referral to the appropriate agency. For further information, please contact OIA at 201-369-5280 x4213 or 4256.

Q: How do I find out what services are available in Hudson County and if I qualify for any of these services?

A: Contact the Hudson County Office of Inclusion and Accessibility (OIA) at 201-369-5280 x4256, x4213 or x4142. OIA staff are available Monday thru Friday, except for federal holidays, from 9:00 a.m. – to 5:00 p.m. Our staff will gather information to determine eligibility and provide referrals to appropriate agencies.

Q: How do I find someone to assist me with questions about Medicaid?

A: The NJ FamilyCare Aged, Blind, Disabled (ABD) Programs provides medical coverage to individuals who are age 65 years or older as well as individuals determined blind or disabled by the Social Security Administration or by the State of NJ. It is designed for people whose income and resources are not enough to meet the cost of necessary care and services. The individual must be a resident of New Jersey and a citizen of the United States or Qualified Immigrant. An adult must have Legal Permanent Residence status for at least five years. The Office of Inclusion and Accessibility (OIA) staff can provide assistance with the ABD Checklist. To apply for this program and for additional information, please contact the Department of Family Services at 201-420-3000.

Q: How do I find someone to assist me with questions about Medicare?

A: The State Health Insurance Assistance Program (SHIP) provides one-on-one counseling to Medicare beneficiaries. Certified Counselors assist with questions related to Medicare, explanation of Medicare benefits, supplemental insurances, claims/billing issues, and appeals. Counselors also provide assistance with prescription drug programs including assistance with choosing Part D plans, screening for other Rx programs, and assistance with completing applications. To find a SHIP counselor in your area, contact the main office at 201-369-5280 x4258.

Q: How do I obtain affordable housing if I have a disability?

A: The Hudson County Office of Inclusion and Accessibility (OIA) does not provide housing for individuals with disabilities. A search for available affordable housing can be made through the New Jersey Housing Resource Center at www.nj.gov/njhrc/find/. If you need assistance navigating this program, please contact OIA staff. For additional housing information, please contact the Hudson County Division of Housing and Community Development at 201-369-4520.

Q: How do I apply for Social Security Disability Insurance (SSDI) and/or Social Security Insurance (SSI)?

A: You can apply for disability benefits through the Social Security Administration (SSA) either online at www.ssa.gov/applyfordisability/ or by calling SSA at 800-772-1213 between 8:00 a.m. and 7:00 p.m. If additional assistance is needed, the Office of Inclusion and Accessibility (OIA) can also make a referral for case management services.

Q: How do I apply for home health aide (HHA) services if I do not have adequate insurance?

A: The Hudson County Office of Inclusion and Accessibility funds agencies that employ Certified Home Health Aides (CHHA) that provide services and support to Hudson County residents with disabilities and senior citizens. Specifically, these services include, but are not limited to assistance with bathing, hygiene, and dressing, meal preparation, laundering, light housekeeping, running errands and assistance with exercise regimens. For additional information or to schedule an assessment, please contact Jada Ortiz at 201-369-5280 x4213. 

Q: How do I obtain general information on resources available in Hudson County for seniors and the disabled?

A: Contact the OIA office at 201-369-5280 x4256 and request a copy of our Resource Directory. The directory includes a comprehensive list of various agencies in Hudson County. There is a multitude of information ranging from housing options, adult daycare facilities, support groups & counseling agencies, as well as additional social service organizations.

TRANSCEND

Q: How can I make an appointment? 

A: For new appointments, please call 201.369.4320 and select option 2.

Q: Do you transport on weekends?

A: No

Q: What is the latest pick-up time for an appointment?

A: 4 pm

Q: Is there a fee for transportation?

A: No – there is no fee for eligible clients.

Q: Can children ride in the vehicle?

A: Children under the age of 18 are not permitted to be transported.

Q: What information do you need to make a reservation?

A: Eligible clients need to provide first & last name,  working phone number, the exact address for pick up and drop off location, and  time of your appointment

Q: Does the driver go inside the residence to pick client(s) up for their appointment?

A: No, transcend is a curb to curb service. If mobility assistance is needed inside the residence, contact a medical transportation service – McCabe ambulance at 201-858-1200.

Q: Do you provide transportation outside of Hudson County?

A: Yes, transportation is provided to the following limited locations outside of the county:
– Veteran’s hospital, 385 Tremont Ave., east orange
– University hospital, 90 Bergen St., Newark
– Beth Israel hospital, 150 Lyons Ave., Newark
– St. Michael’s hospital, 111 Central Ave, Newark
– Clara mass medical center, 1 Clara Mass Drive Belleville, NJ

Q: What other transportation services are available and are there a fee?

A:  Ride with via –  jersey city
Monday – Friday
(6a.m. – 10 p.m.)
201-514-6228
https://ridewithvia.com/
Fee: yes

Access link – new jersey transit
Information: 973-275-5555
Hearing impaired: 1-800-772-2287
Access link: 973-491-4224
(8:30 a.m. – 5 p.m.)
https://www.njtransit.com
Fee: yes

Modivcare (previously LogistiCare)
https://www.modivcare.com
Fee: depends on type of health insurance

Q: How do I know if I am eligible for transportation?

A: Each health plan is different, so it’s best to contact your plan to confirm and understand your transportation benefits.

Q: For which clients can transportation be arranged with Modivcare, and which geographic areas are covered?

A: Modivcare covers all Medicaid eligible clients in all 21 counties within new jersey for all levels of service. Any out-of-state trips that require travel beyond the next county in a neighboring state will be approved pending authorization from NJ Medicaid.

Q: State reservation telephone numbers:

A: – Amerigroup/DMAS: 1-866-527-9933
– Human National Medicare (MCR): 1-866-588-5122
– New Jersey Medicaid: 1-866-527-9933
– United Healthcare Group Retiree: 1-833-219-118
– HCSC Group Retiree National Line Reservation/Ride Assist: 1-866-824-1566

Translate »