Frequently Asked Questions
Office of Social Services
Q: Why do I need an eviction notice to get assistance?
A: Our housing assistance programs are geared towards those experiencing a housing emergency. An eviction notice is proof you are experiencing a housing emergency.
Q: Why do I need to be on TANF to get assistance?
A: Emergency Assistance (EA) is only for those receiving TANF, GA, SSI (Welfare cash assistance).
Q: I have SSI, why do I need to apply for TANF too?
A: To be eligible, the household must apply for all benefits the household is eligible for.
Q: Do I need to go to a shelter?
A: If you are homeless, you will be referred to a shelter so that you nor your family is without immediate shelter. Your social worker will advise of next steps once you are placed.
Q: Can I go to motel?
A: Motels are used as a last resort when no shelter is available to accommodate the household.
Q: Do my children need to go to the shelter with me?
A: Yes, all household members must report to the shelter.
Q: Can my significant other come to the shelter with me?
A: All household members are placed together if they are all eligible in the same case.
Q: How much will the voucher be for my TRA apt?
A: Fair market rent is utilized depending on household size and number of bedrooms in apartment.
Q: I’m still looking for an apartment, can I apply for a security deposit?
A: You can apply at any time for the assistance you need. You are given 30 days to provide us with the needed documentation.
Q: I have nowhere to go tonight can I apply?
A: Yes, you can apply for assistance at any time. Please complete the application on this page. If you are homeless after the hours of 4:30pm weekdays, on weekends or holidays, please call the State’s homeless hotline at 211.
Please submit any additional questions to us at emergencyassistance@hcdfs.us