About the Office of Consumer Protection

 Steve Krywinski, Chief

The Hudson County Office of Consumer Protection (HCOCP) protects the public from fraud, deceit, and misrepresentation in the sale of goods and services. We do so by enforcing the Consumer Fraud Act and its regulations within Hudson County and supporting cooperative action within the region as directed by the State Office of Consumer Protection.

Our state-certified staff conducts investigations of complaints initiated by local consumers, at the direction of the state Office of Consumer Protection, or as part of Division-developed investigations focused on topics of continued concern–e.g., price gouging, identity theft, senior fraud, or deceptive sales practices.

Consumers seeking to file a complaint should keep copies of any bills of sale and/or contracts. If there is an ongoing dispute, it is wise to keep good notes of conversations and keep all emails related to a possible complaint.

The HCOCP seeks to work with local businesses in order to get them to comply with state regulations in the swiftest and most constructive fashion possible.

A series of valuable links are listed on the left-hand side of this page under Additional Resources. Click them to view and download complaint forms, instructions, and brochures.

Office of Consumer Protection staff is available to conduct consumer education presentations for groups in local community centers, senior centers, and houses of worship. Topics for possible discussion include your rights under state and federal consumer law, senior fraud, identity theft, common homeowner scams, the Alternative Dispute Resolution process, and a general overview of how the Division serves local residents. Printed brochures are provided. And staffers can take individual consumer complaints during a visit. Call the number below to arrange a consumer education session for your local group or organization.

Witness Coronavirus-related price gouging? To report it, click here.

Click here for HCDCP Consumer Complaint Form.

Watch a Public Service Announcement about what you can do to fight price gouging during this public health emergency here.

Contact

You can contact the Hudson County Division of Consumer Protection (HCDCP) by

Phone: 201-795-6295 

Email: hcdca@hcnj.us

Fax number: 201-795-6468

Hudson County Administration Annex Bldg

567 Pavonia Avenue, Fourth Floor

Jersey City, NJ 07306

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