Office of Consumer Affairs

The Office of Consumer Affairs (OCA), within the Department of Law, is dedicated to ensuring the fair and equitable treatment of consumers in all transactions involving the acquisition of goods and services. Through its Consumer Protection Unit and Weights and Measures Unit, the OCA works to safeguard the public from fraudulent, deceptive, and unfair practices, while promoting integrity, transparency, and accountability in the marketplace.

Consumer Protection Unit

The Consumer Protection Unit serves as the voice of the County’s consumers by addressing complaints, resolving constituent concerns, and referring unlawful conduct to appropriate enforcement agencies. Through proactive education, enforcement, and advocacy, the Unit is committed to protecting residents and ensuring that those who engage in deceptive or illegal practices are held accountable.

weights and measures unit

The Weights and Measures Unit supports this mission by conducting unannounced inspections and utilizing precise, industry-standard equipment to verify the accuracy of commercial weighing and measuring devices, pricing systems, and packaged goods. By ensuring fairness in quantity, pricing, and competition, the Unit helps eliminate fraud, prevent misrepresentation, and maintain equity in the marketplace for both consumers and businesses.

File a Complaint

• Consumer Complaint Form

• Price Gouging Complaint Form

• Weights and Measures Complaint Form